Help & Texting Guide
Just text RxBuddy like a person.
There's no menu to memorize. Write what you mean, in your own words, and RxBuddy figures it out. The keywords below are optional shortcuts — every one of them also works as a plain sentence.
Getting started
The three words everyone should know
A quick cheat-sheet of keywords, plus a link back to this page.
Pauses all texts immediately. Your account and data stay safe.
Resumes texts whenever you're ready to come back.
Logging doses
Tell RxBuddy you took your medicine
When a reminder arrives, reply any way that feels natural. TAKEN, DONE, YES, and SKIP all work — and so does a normal sentence.
Took it!
I took my metformin about an hour late, around 9:30
Skipping tonight — the doctor said to hold it before my procedure
I took everything this morning except the vitamin D
RxBuddy understands late doses, partial doses, and batch answers like "took both." If you skip, it may gently ask why — that context helps your care circle understand what's going on.
Managing medicines
Add, remove, and review medications by text
No forms. Describe the medicine and RxBuddy sets it up, confirms with you, and starts the reminders.
Add Lipitor 20mg, once a day at 9pm
My doctor took me off the lisinopril
MEDS
Here's your current list: • Lipitor (20mg) — 9:00 PM • Metformin (500mg) — 8:00 AM, 8:00 PM …
Snap a photo instead. Text a picture of the prescription label or pill bottle and RxBuddy will read it, propose the medication and schedule, and ask you to confirm before saving anything.
Removals always require a YES confirmation before anything is deleted, and everyone in your care circle is notified when the medication list changes.
Reminders & schedules
Change times, days, and how RxBuddy talks to you
Schedules don't have to be simple. Every-other-day, weekdays only, tapers, and end dates are all fine — just describe them.
Move my metformin reminder to 8am
I only take the methotrexate on Saturdays
The prednisone is a taper — 40mg for 5 days, then 20mg for 5 days, then stop
The antibiotic ends next Thursday
Be more professional with me
You can stop going so easy on me — I need tough love
Feeling side effects? Text SIDEEFFECT or just say "the new pill is making me dizzy." RxBuddy notes it, checks in on you, and can flag it for your care circle.
Travel & time zones
Reminders that follow you across time zones
Tell RxBuddy where you're headed and when you'll be back. Reminders shift to local time automatically, then shift home again.
I'm in Denver until next Friday
Flying to London tomorrow for two weeks
I'm back home now
For trusted contacts
Caring for someone? Text on their behalf.
Trusted contacts get missed-dose alerts and can check in, and contacts with edit access can manage the medication list — all by text.
How is Mom doing this week?
Did Dad take his evening meds yesterday?
Add amlodipine 5mg for Mom, mornings at 8
Remove the fish oil from Dad's list
Just to confirm — remove Fish Oil (1000mg) from Robert's medications? Reply YES to confirm or NO to keep it.
ALERTS 2 HOURS
MUTE vitamin d
ALERTS controls how long after a missed dose you get notified (e.g. "ALERTS 45" for 45 minutes, or "ALERTS 2 HOURS FOR lipitor"). MUTE silences alerts for low-stakes medications. Text DASHBOARD any time for a link to the family dashboard on the web.
Every change is transparent. When anyone adds, removes, or reschedules a medication, the patient and all trusted contacts get a text describing the change and who made it.
Account & billing
Plans, pricing, and your account
RxBuddy is $9.99/month or $99/year after a 30-day free trial. You can ask about any of it by text.
How much does this cost?
When does my trial end?
Send me a login link
Reach a human
Talk to the RxBuddy team
Sometimes you just want a person. Text SUPPORT (or say so in your own words) and your next message goes straight to our team, along with the context they need to help you fast.
SUPPORT
Happy to get the RxBuddy team involved! In a sentence or two, what's going on? Your next message goes straight to a real person.
My reminders stopped coming after I changed phones
Got it! I've passed your note to the RxBuddy team — a real person will reach out to you soon. 💙
Prefer email? Write to support@rxbuddy.us any time.
Not sure how to phrase it? Just ask.
RxBuddy is built for plain English. If you can text a friend, you can use every feature on this page.
Get started free